Knowledgebase: Shipping & Tracking
When to Consider Your Order Late or Lost
Posted by Jamie M. on 19 November 2014 09:12 PM

Considering that we ship most all orders from our warehouse within 1-3 business days, there is no reason why you should not receive your order within 3-10 business days. If there is an expected delay on a certain product(s), we will either post a notice of it ahead of time on the product page or contact you by phone and/or e-mail.

If after 10 days have passed and you suspect that your order is lost, first refer to your tracking information that you received through e-mail. 99% of the time, this will present you with the appropriate delivery times and current status of your package. If you did not receive a confirmation e-mail or the tracking information is somehow inaccurate, please contact us and we would be more than happy to assist you.

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