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Knowledgebase : Shipping & Tracking
We use all major shipping carriers, but use the U.S. Postal Service as our most common shipping carrier.
The best way to find out how much shipping is on an order is to add the desired items to your shopping cart. Our shopping cart will then present you with a shipping calculator in which you can enter your zip code and get accurate shipping rates.
Depending on product availability, we sometimes ship out of multiple locations. You will not incur any additional shipping charges if this should occur. If there is some reason that your order is split into several shipments, we will provide you separate ...
Our site's product pages displays real-time stock status. If for some reason there is an issue and we are out of stock of a product, we will contact you and let you know when we can expect to have the product(s) back in stock. You will have the option at ...
We process our orders within 1-3 business days of when we receive your order and ship out orders on a daily basis, Monday through Friday. Please be aware that we do not ship out on weekends and holidays. Most carriers observe holidays and can cause your...
Considering that we ship most all orders from our warehouse within 1-3 business days, there is no reason why you should not receive your order within 3-10 business days. If there is an expected delay on a certain product(s), we will either post a notice o...
If your package is damaged, or some of the contents of the package is damaged, please contact us immediately so that we may file a claim with the shipping carrier. You are required to keep all packaging, contents and products as we may need the product(s)...
Yes, we send out tracking numbers for all orders shipped for the day around midnight. You should receive an e-mail confirmation with your tracking number in a post-follow up e-mail 1-3 days after you have placed your order with us. You may also check th...
There are rare times when packages are returned to us due to one of the following: * An incorrect address provided to us by customers * Shipping carrier mistakes * Undeliverable situations such as "no mail receptacle" or other hindrances preventin...
Note that if your shipping address is outside of the U.S., such as Guam, Puerto Rico, Virgin Islands, etc., your shipment will incur extended transit times if you choose the default shipping method on our site OR the free shipping option. You may still ch...